Frequently asked questions

You often ask us about important things, which we highly appreciate and thank you for your inquiries. The most common ones are listed here along with our answers. If you don’t find any information you need, feel free to contact us by filling in the form below.

Can I file a complaint of the purchased goods in a different store than I bought it?

Complaints can be made at any McPen store. You can find a list of stores here.

How can I proceed with a complaint about goods purchased in the store?

You can bring the goods intended for complaint to any McPen store you choose. You can find the complaint procedure (in CZ) of the stores here.

Is it possible to pick up the ordered goods from your e-shop in a McPen store? How long does the delivery to the store take?

We would be happy to send you your order from the e-shop to a McPen store of your choice. You can find a list of our stores here. The orders are shipped to the stores within 7 days of crediting the payment to our bank account.

What are the opening hours of the stores?

You can find the opening hours of individual stores here.

I need to find out if the product is available in the selected store. How do I have to proceed?

We would be happy to find out the availability of the product on the telephone number +420 607 600 900 or by e-mail

Is it possible to send goods from one store to another if they are not in stock?

Yes, this process is possible. All you have to do is agree with the store manager (deputy store manager) in which you want to pick up the goods.

In which stores can I use my customer card?

The customer card can be used in any McPen store.

When can I start using my customer card?

The customer card is activated immediately upon receipt.

How do I get a customer card?

You can get a customer card by completing the registration form here on the web or in any McPen store.

Where can I pick up my customer card?

Your customer card will be sent to you by the post when you register via the website or will be issued immediately at your registration in the store.


Find a store

Find the nearest store in the surroundings

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Go to e-shop

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from the comfort of your home

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Do you need any help?

Do you need to ask anything? Contact our customer service. Just send us a form. We're here for you.

    Otevřeli jsme pro Vás novou prodejnu Fénix Praha

    Síť papírnictví McPen se opět rozšířila! V pátek 4.5. jsme otevřeli novou prodejnu v NC Fénix v Praze. Věříme, že se vám bude líbit!